FAQ

Yes, we are a registered money transfer service with AUSTRAC and remit money to Sri Lanka using the Affiliated Banks through the banking system, complying all guidelines. The money deposited by clients are remitted across borders to Sri Lanka though the banking system. Hence, beneficiaries will not face a situation where their accounts are credited in cash by unknown people, under any circumstance.

Exchange rate applicable to your transaction would be the RemittancePlus rate current at the time of processing your transaction, unless it has been agreed with you previously. We offer competitive rates in the market.

It is an AUSTRAC requirement to ensure that our operations comply with provisions of the Anti-Money Laundering and Counter‐Terrorism Financing Act and Financial Transaction Reporting Act of Australia. The need to hold original certified documents is a requirement under the above Statutes.

Certification of documents can be performed by;

• A Justice of the Peace or bail justice; a notary public; a barrister and solicitor of the Supreme Court.
• A Member of the Police Force
• A Registered Medical Practitioner; a Registered Dentist; a Veterinary Practitioner; a Pharmacist
• A Principal in the Government Teaching Service
• The Branch Manager of a bank
• A member of the Institute of Chartered Accountants in Australia or the Australian Society of Accountants or the National Institute of accountants or CPA Australia

Monday thru Friday: 9.00 a.m. – 6.00 p.m. AEST
Saturdays: 10.00 a.m. – 2.00 p.m. AEST

We are closed on Sundays and Victorian public holidays.

Please call/ email us for details.