We at RemittancePlus Pty Ltd (trading as RemittancePlus) understand the importance of protecting your personal information. This document sets out our privacy policy commitment which applies to any personal information that you may provide to us through different channels. Our Privacy Policy ensures your right to privacy. We understand that any personal information we may collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us will be treated with appropriate respect and not used for any other purpose.
When we refer to personal information we mean information from which your identity is apparent and other related information such as addresses, details of the bank accounts and financial institutions. This information may include information or an opinion about you, from which your identity can reasonably be ascertained. Generally, personal information is collected from you verbally, on transaction forms, by telephone, by email or through our website.
We use personal information in a number of ways such as to complete your transaction, resolve any problem that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud and abuse. From time to time we may use your personal information to provide you with current information about our products and new offerings. If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephoning 1300 99 7587 or e-mailing us on info@remittanceplus.com.au. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
RemittancePlus will not sell, rent, or lease your personal information to third parties. We may share all of the information, as described above, with our affiliates and/or our agents in connection with the provision of services. In particular, use of your personal information for marketing purposes by us will always be made in compliance with the applicable law regarding customer consent. Sometimes we are required or authorized by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to AUSTRAC (Australian Transaction Reports and Analysis Centre), a Court or Tribunal in response to a request or in response to a subpoena or to the Australian Taxation Office. We may disclose some or all of the personal information to service providers for the purposes of processing requested transactions or to perform business support functions on our behalf. Our agreements with these service providers contain confidentiality provisions and restriction s on using this information for any other purposes. If RemittancePlus becomes involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company would have access to personal information which would continue to be subject to this privacy statement.
We are committed to ensuring that the information we obtain and use about you is accurate for its intended purpose. We will provide ways to give you reasonable access to your information in our database to review, update, or modify as required. You will be provided with User Name and Password for this purpose with your consent or you can help us to maintain accurate records by informing us of changes or modifications to your personal information. Our up to date contact details are available in the web site. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. We will retain personal information we have collected only for the time period needed for business purposes or as required by the corresponding regulatory authorities, and we will ensure secure destruction thereafter.
There may be situations where we are not required to provide you with access to your personal information. An example of such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious. If we deny you access to any of your personal information that we hold we will explain why.
We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure. We have deployed industry-standard practices and security measures to safeguard and secure the personal information we collect. RemittancePlus may store personal information on databases in Australia and other parts of the world for back-up and business operation after satisfying such places have implemented industry standards of security.
Access to personal information is restricted to employees and service providers who need to have access to that information as described in this privacy statement. Our service providers are aware of the need to comply with privacy principles and the agreements we have entered in to with them covers this aspect.
RemittancePlus is not responsible for the content or information practices employed by other websites that are linked to or from this website. In most cases, links are provided as pointers to information on services that may be useful to users. These sites are governed by their own privacy statements and you are encouraged to review the privacy statement of these other websites before providing them with personal information.
RemittancePlus is not responsible for the content or information practices employed by other websites that are linked to or from this website. In most cases, links are provided as pointers to information on services that may be useful to users. These sites are governed by their own privacy statements and you are encouraged to review the privacy statement of these other websites before providing them with personal information.
Should you have further questions regarding our privacy statement or about how your personal information is used, you can contact us directly at:
RemittancePlus Pty Ltd
31, Honeyeater Grove
Narre Warren VIC 3805
Australia.
Phone: 1300 99 7587
E-mail: info@remittanceplus.com.au