Process

Use our service from anywhere in Australia. Register with us to send payments

• Go to Home Page and click REGISTER NOW and follow the prompts thereafter to input your personal details.
• After ‘SUMBIT’ personal details, you will receive the Customer Identification Number and Password by e-mail.
• Post the ID document required for registration to us at No 31, Honeyeater Grove, Narre Warren VIC 3805. Please note that we need the originals of duly certified documents for compliance purposes.
• After verification of documents, we’ll confirm you the completion of registration process to commence using our service.
• Clients visiting our office need not attend to any of the above, as we would personally attend to registration and compliance requirements.

Log In and Update Beneficiary Profiles

• If you require to change your own profile details, please email us the changes required.
• Log in to the system by using your User Name and Password provided in the email. We recommend you to change the password by using the 'CHANGE PASSWORD' option available under 'MY PROFILE'.
• Add the details of the Recipients to whom you send money and their account details by using the options under 'BENEFICIARY MAINTENANCE'.

Transfer/deposit of money

• Transfer funds to RemittancePlus account through internet from your account or deposit cash at the bank counters. Please call us to obtain the RemittancePlus account details.
• Make sure to input your RemittancePlus ID (RIDXXXX) in the transfer Instructions. In case of cash deposit at the bank, please inform the bank teller to input your Client ID as the ‘Description’. This will enable us to identify the Depositor without ambiguity.
• When you fund our account, please take in to account our fees and Sri Lankan bank charges. Especially, if you want to ensure the beneficiary to receive a specific amount. For details of charges click here.

Provide Payment Instructions through Web

• Web Users may Log In to the system and select 'SEND PAYMENT INSTRUCTIONS' under 'PAYMENT INSTRUCTIONS' and follow the prompts.
• Amount to input is the total amount credited/deposited to RemittancePlus account.
• Please ensure that you input the actual ‘Purpose of Remittance’. There could be delays in processing, if this is not properly completed.
• If you have followed the process correctly, the following message will appear on the screen. "You have successfully entered the payment instructions. Team will communicate with you by email. Thank You.

Alternatively, may use phone /email for payment instructions

If you do not use the web to provide instructions, please email or call us.

In the event of making a payment to a beneficiary for the first time, provide the following details.

• Full Name
• Address in Sri Lanka
• Contact Phone number/s - Optional
• Purpose of Remittance
• For payment of cash over the counter: National Identify Card Number/Passport Number
• For deposit to any bank account: Bank Name, Bank Branch Name and Bank Account number

Process at RemittancePlus

• Complete payment instructions in compliance with AML/CTF Act & AUSTRAC guidelines will be processed, on receipt of funds in our account, during our standard processing times, without any delay.
• It is important that fund transfers/deposits should have the ‘Client ID’ as the description, in order to identify the Depositor without ambiguity.
• Once payment is processed, we will forward the Receipt with all the details by email.
• If Beneficiary is to collect money over the bank counter, please inform the Beneficiary of ‘PIN’ which is on the Receipt. Beneficiary should have this PIN and suitable document to prove identity, to collect money.