1. Terms and conditions set out below are applicable to all transactions you may enter through the usage of this web site www.remittanceplus.com.au and through other channels such as over the counter, telephone and Email but not limited to these. By registering with RemittancePlus Pty Ltd (trading as RemittancePlus) and/or forwarding payment instructions and/or accessing our website, you agree to accept the terms and conditions herein and those which may be added, amended or deleted hereafter.

2. In order to access and use the website and avail of any facility you must be an individual of at least 18 years of age who can enter in to legally binding contracts under applicable law or a Company, Trust, Incorporated or Unincorporated Association which can enter into legally binding contracts under applicable law. In case of a Company, Trust, Incorporated or Unincorporated Association, you must be authorized to agree to the Terms and Conditions and to access, use and avail of the website and the services provided by RemittancePlus. If you do not qualify, please do not access or use the website or our services.

3. Your request to RemittancePlus to effect a remittance is an acknowledgement on your part to pay all applicable charges. In addition to the charges of RemittancePlus our affiliate banks in Sri Lanka also may deduct their charges before making the payment or crediting Beneficiary's account. You have access to current charges by request or through our web site.

4. Payments in currencies other than Australian Dollars would be made using the exchange rate current at the time of processing the transaction by RemittancePlus. The applicable exchange rate would be determined by RemittancePlus.

5. We undertake to process payments during business hours stated in our website once we have the confirmation of receipt of money in RemittancePlus accounts and on receipt of complete payment instructions from duly registered customers of RemittancePlus. Payment of money over the counter or crediting Beneficiary's account will take place according to the advertised business hours of Affiliated Banks for this service. Further, if the Beneficiary's bank account is with a bank branch other than that used to process the payment by RemittancePlus, crediting of such account will be subject to payment through SLIPS or any other usual arrangements that prevail among the Banks in Sri Lanka.

6. It is imperative that we will process payments only when we can identify the Depositor or Remitter of a credit to our account without any ambiguity. Therefore, the onus is with you to provide Depositors/Remitters details such as RemittancePlus Customer ID (RID number) when money is deposited/remitted.

7. Payments will be processed as per the instructions received by RemittancePlus by Fax, Email, through its web site or oral instructions over the telephone. Such instructions received at RemittancePlus or taken down by its employees would be the basis for processing payments. RemittancePlus will not process payments if minimum required data are not received and will not be responsible for delays. However, RemittancePlus will communicate this to you, if Customer is identifiable.

8. RemittancePlus, its Directors, Employees, Agents and Affiliates will take utmost care to process customer transactions as per the instructions received on time, without negligence on their part. In the event such payments have not been processed as per the advertised guidelines, due to an omission or error on the part of RemittancePlus, the Company agrees to refund the fees charged to you. RemittancePlus will take prompt action to resolve such matters in its own or liaising with its affiliates to minimize the effect to the Customer and the Beneficiary. However, in no event shall RemittancePlus be held liable and you agree to indemnify, defend and hold harmless RemittancePlus for damages, losses, liabilities and claims for delay, nondelivery, nonpayment or underpayment of a remittance whether caused by error, omission or negligence on the part of the employees of RemittancePlus, Affiliates, Agents or Otherwise.

9. RemittancePlus will communicate with you in the process of effecting payment instructions, forwarding marketing information and for all other future disclosures through the contact details available to RemittancePlus. Our primary contact method would be your Email address. Therefore, you accept to keep your Profile updated with current contact details or to inform your current contact details to us in writing.

10. RemittancePlus website provides you the option to select your own User Name within the given parameters. Once you are successfully registered, system would generate a password and the details of User Name and Password would be sent to your email address by a system generated secure email. You agree that you Log In to the system without delay and change the password whether the system prompts you to change the password or not. It is your duty to choose a secure password which cannot be easily guessed by an intruder. Do not divulge your password to any other party. RemittancePlus will not be responsible for any damages, losses or claims made due to unauthorized use of your Password. Accordingly, authorizations, requests and instructions given to RemittancePlus by the use of such a Password shall be deemed to be given by the person recognized by such a Password.

11. In the event you have registered with us following a manual process, you will be bound by the Terms and Conditions applicable at the time of registration of which a copy will be provided to you and any changes, amendments thereafter, which will be forwarded to your mailing address with us.

12. RemittancePlus is abide to agree to the requirements under Anti-Money Laundering and Counter-Terrorism Financing regulations currently in force in Australia and requirements of our Affiliates in other countries as per their own laws and regulations. In meeting these requirements, we would provide details of your transactions to the Regulatory Authorities as per their guidelines. For this purpose and the business requirements of RemittancePlus, you agree to provide true, accurate, complete and current information and documents to RemittancePlus. You shall indemnify RemittancePlus for any loss caused to them due to your provision of such untrue, inaccurate, incomplete or not current information and RemittancePlus will not be responsible for any damages, losses or claims made against them.

13. You accept that RemittancePlus has the right to decline any instruction including processing of your payment instructions and/or to de-register you without assigning any reason.

14. RemittancePlus shall not be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles arising out of or related to the use, inability to use, unauthorized use, performance or non-performance of this Web site, even if RemittancePlus has been advised previously of the possibility of such damages and whether such damages arise in the contract, negligence, tort, under statue, in equity, at law or otherwise. All material in the Web site is true and correct at the time of upload to the Internet, but is subject to change without warning.

15. If any of the terms and conditions is not acceptable to you having gone through the same in the web site or received manually, or you disagree with any material on the website, your sole and exclusive remedy is to discontinue to use the website or to use the services of RemittancePlus.